Every time I step in the door Im always greeted with a How can we help you today? Or something similar. The motor clothes staff is always friendly. Then back in the fall when I was in for my 5k service on my 2016 Fat Bob we had to go talk to Finance to pull up the documents and he remembered me down to the bike and color of it. Wonderful staff!! Randy Hayes checks in frequently on how Im enjoying my bike as well and has kept me informed of specials going on at the dealer.