I am brand loyal, with a 100% comment to H-D. Your store is always clean and organized. The people are always polite and helpful. Service and sales are very good. I dont understand the rate of turnover at your store. I will say the staff that was there for the last two years were wonderful. I miss seeing the people who know me just from coming in the store. I spend a lot of money there and enjoy the experience almost every time I am there.